FAQs

FAQs

Order Pickup:

Currently pro shop pickup is the only form of “shipment” we are offering. In order to pick up your order you must have your order confirmation email with you. Orders will be ready for pickup with 24 hours of placement unless you have been otherwise notified by a Cordova Bay staff member. Orders must be picked up in the pro shop within 3 days of placing your order, after 3 days your order will be cancelled. Further shipment options may become available later in the year.  

Returns:

If you are unhappy with your order and you wish to return your items, we will accept returns 14 days from your original order date. Item’s must be in original packaging, unworn, unused, and in acceptable condition. Returns can be made through the pro shop as per usual retail operation, you will see the return on your account within 3 business days of returning your purchase.

Payments:

All online store orders will be charged to member accounts and billed through your monthly member statement. If you do not have member charging privileges setup for your account, please contact Michelle Egan (michelle.egan@cordovabaygolf.com) or Jocelyne Lavack (jocelyne@cordovabaygolf.com) to enable charging privileges. Currently we are not accepting any form of payment other than account charges through the online store.

Access:

Online orders are currently only open to Cordova Bay members and Players Club/Resident members.